Shipping & Returns
Thank you for choosing The Molding Genie for your tool needs. We are committed to providing you with high-quality products and excellent customer service. Please review our shipping and return policies carefully before making a purchase.
Shipping Policy
Processing Time: Orders placed before 12PM EST on a business day will typically be processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed on the following business day.
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Shipping Methods: We offer standard shipping to the contiguous United States.
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Shipping Rates: Shipping Rates vary depending on carrier and expedited shipping services. We work with our vendors to provide the best shipping rates for our customers.
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Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.
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Shipping Restrictions: We currently ship to addresses within the contiguous United States. At this time we are unable to ship to Hawaii, Alaska, APO, or countries other than the USA. If you have questions about shipping to a specific location, please contact our customer service team.
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Satisfaction Guarantee: We want you to be completely satisfied with your Molding Genie purchase. We guarantee against all manufacturer’s defects and shipping damage. Please contact our customer service team if you are dissatisfied with your purchase.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any return shipping costs.
Return Policy
All sales are final. We offer refunds and exchanges on damaged and defective goods. If you are unsure whether your purchase fits into this category, please contact our customer service team and they will be happy to assist you.
We are committed to ensuring our customers are satisfied with every purchase. If, however, you find that The Molding Genie does not meet your expectations, we offer the following return policy:
1. Eligibility
- The Molding Genie can be returned within 30 days of the original purchase date.
- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
2. Refund Process
- To initiate a return, please contact our customer service team to request a return authorization.
- Once your return request is approved, we will provide you with instructions on how to return the product.
- Upon receiving the returned product and verifying its condition, we will issue a refund to the original payment method used for the purchase.
3. Exchanges
- If you received a defective or damaged product, we will gladly exchange it for a new one.
- Please contact our customer service team within 7 days of receiving the product to report any defects or damages and arrange for an exchange.
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4. Non-Refundable Items
Clearance or sale items are not eligible for return or refund unless they are defective or damaged upon receipt.
5. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defect or damage.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
6. Restocking Fee
There will never be a restocking fee.
7. Exceptions
This return policy applies only to purchases made directly from The Molding Genie. If you purchased The Molding Genie from a third-party retailer, please refer to their return policy.
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Please note that these policies are subject to change without notice. Check this page regularly for updates.
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By purchasing The Molding Genie, you agree to abide by the terms and conditions of this return policy. We appreciate your understanding and cooperation.
Thank you for choosing The Molding Genie, we value your business!
Harrco Industries LLC/The Molding Genie
Contact Us
If you have any questions or concerns about our shipping and return policies, please don't hesitate to contact our customer service team.